Privacy Policy
Introduction
Total Care Connect ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, and interact with us.
Information We Collect
We may collect the following types of information:
Personal identification information (Name, email address, phone number, etc.)
Mobile information (Phone numbers, text message opt-in/opt-out status)
Any other information you provide to us through our website or services.
How We Use Your Information
We use the information we collect in the following ways:
To provide, operate, and maintain our services
To improve, personalize, and expand our services
To communicate with you, including sending you emails and text messages with your consent
To provide customer support
Sharing Your Information
We do not share your mobile information with third parties or affiliates for marketing/promotional purposes. We may share information with subcontractors in support services, such as customer service. All other use case categories exclude text messaging originator opt-in data and consent, and this information will not be shared with any third parties.
Opting In and Out
By providing your mobile phone number and giving consent, you agree to receive text messages from Total Care Connect related to your care program. You may opt out at any time by replying STOP to any message. Reply HELP to any message for assistance, or contact us at 614.568.6793 or connect@totalcareconnect.org. Message frequency varies. Message and data rates may apply.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at connect@totalcareconnect.org
Last Updated: 09/2026